How to Contact our Help Desks

To contact the CM/ECF Help Desk for Bankruptcy Court, Northern District of New York, call one of the following telephone numbers:

  • Albany Clerk's Office CM/ECF Help Desk:         (518)257-1616
  • Syracuse Clerk's Office CM/ECF Help Desk:     (315)295-1618
  • Utica Clerk's Office CM/ECF Help Desk:            (315)266-1118

Public Access to Court Electronic Records (PACER) is an electronic public access service that allows users to obtain case and docket information from federal appellate, district and bankruptcy courts, and the PACER Case Locator via the Internet.  To request a PACER account or receive assistance with an existing PACER account, please contact the PACER Service Center at the telephone number or email address below:

  • PACER Service Center telephone number:        (800)676-6856
  • PACER Service Center email address:     

The PACER Service Center hours of operation are 9 a.m. - 7 p.m. ET Monday - Friday.